At Coziwinter, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a clear and straightforward return and refund process. This policy outlines the procedures for requesting returns and refunds under various circumstances.

General Return Policy

You have 30 days from the date of delivery to initiate a return for any reason. All items must be in their original condition, unworn, and with all tags attached. To initiate a return, please follow the steps below.

How to Initiate a Return

1. Contact Us: Email our customer service team at support@coziwinter.store to request a return authorization. Please include your order number and the reason for the return.

2. Receive Return Instructions: Once your request is approved, you will receive detailed instructions on how to return your item, including the return shipping address.

3. Package the Item: Carefully package the item you wish to return, ensuring it is in its original condition with all tags attached.

4. Ship the Item: Send the package to the return address provided in the instructions. We recommend using a trackable shipping service to ensure the return is received.

5. Refund Processing: Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Return Scenarios

1. Defective or Damaged Items:

   • If you receive a defective or damaged item, please contact us within 7 days of receiving the product.

   • Provide a description of the issue and photos of the damage.

   • We will arrange for a return label and process a full refund or replacement upon receiving the returned item.

2. Wrong Item Received:

   • If you receive an incorrect item, please contact us within 7 days of receiving the product.

   • Provide your order number and a description of the incorrect item.

   • We will send you a return label and ensure you receive the correct item at no additional cost.

3. Lost Packages:

   • If your package does not arrive within the expected delivery window, please contact us.

   • We will assist in tracking your order and, if necessary, initiate a replacement or refund.

4. Order Cancellations:

   • If you wish to cancel your order, please contact us within 24 hours of placing your order.

   • If the order has not yet been processed or shipped, we will cancel it and issue a full refund. If the order has already shipped, please follow the return process outlined above.

Non-Returnable Items

Certain items are non-returnable, including:

• Items that have been worn or washed

• Items with tags removed

• Gift cards

Customer Service

If you have any questions or need assistance regarding your return or refund, please reach out to our customer service team at support@coziwinter.store. We are here to help ensure your experience with Coziwinter is positive and satisfactory.

Thank you for choosing Coziwinter! We appreciate your business and are committed to providing you with high-quality winter apparel.